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Privacy Policy

What personal data we collect and why we collect it

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
A tracking pixel that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website. This information will not uniquely identify you as an individual and is used for analytics purposes only.
Data recorded by the website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. We collect this only if you have opted in to allowing cookies, therefore giving your consent.

What we do with your information
Any personal information we collect from this website will be used in accordance with the General Data Protection Regulation 2018 and other applicable laws. The details we collect will be used:

We may use your personal email address or telephone number to contact you in relation to an enquiry that you have asked us about via our contact form or email address.
To undertaken the service you have requested.
Only if you have opted in to our newsletter or other marketing sign up process will you receive news and promotions about our products and services.
Any cookies or tracking pixels are to be used for analytics purposes only and will not identify individual users.
Any personal data will be held on our secure systems for a maximum of 6 years after the final service has been completed, unless that person has opted in to receiving other marketing information from us.

What rights you have over your data

You have the right to request a copy of any information that we currently hold about you, and at any point.
Any request for this information should be sent to: Country Chimney Sweeps, 21 Churchfield, Nuffield, Henley on Thames, RG9 5ST
You also have the right to request that we permanently delete the personal information we hold on file for you. These requests will be subject to the completion of any sales or enquiries and where it is seen that the information is no longer necessary to hold on our files for either freedom of expression or ability to research purposes. This may not always be possible where it is necessary to keep a copy of your chimney sweeping certificate for legal and accounting purposes.
If you wish to make a complaint about what information we hold on you, or the way it is held, we ask that you first contact us directly, either by email info@countrychimneysweeps.co.uk or in writing (address above), but you do have the right to contact the ICO if you believe there to be a problem.

Cookies
Any cookies or tracking pixels are to be used for analytics purposes only and will not identify individual users.

Please note that there may still be chance of some cookies being used on the website which cannot be completely excluded. These will not be used to identify any individual but are used for only legitimate interest purposes to ensure the website and the plugins work as intended.

Other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.